Frequently Asked Questions

Where is Honey-Belle Cakery Based?

Honey-Belle Cakery is based in Maitland NSW Australia, it is not a store or shop front, just a kitchen and a busy Caker.

How far in advance should I enquire/book for a custom made or wedding cake?

For Bespoke & Wedding Cakes there is no set ‘recommended time frame’ you should enquire...some dates will be booked out for months whereas on other dates I will have availability to accommodate an order with only little notice. I would suggest to send in your enquiry as soon as possible. I will take wedding cake bookings no further than 12 months in advance.

How much are your Bespoke & Wedding cakes?

All Bespoke & Wedding Cakes have a custom price because they are custom made...'have I said custom enough times?'

The price of a cake is dependent on its size, flavour and total design. Please click Here to view all information on Bespoke & Wedding Cakes. To get a more accurate price on a cake, best to get in touch.

 

Can you accommodate for Gluten Free, Dairy Free and Vegan?

Absolutely! I am very understanding of all dietary requirements and eating choices. It is important to me that nobody misses out, especially on dessert!

Most cake flavours in my Bespoke & Wedding cake menu can be made GF and I have a range of vegan options too.

If you have a small handful of guests that require dietary requirements I can offer additional individual baby cakes to cater for them.

 

Do you deliver?

Yes! I have strict delivery time slots depending on the day for all orders from my online product range.

Wedding cakes will be delivered at an arranged time more suitable to your event.

All wedding cakes and tiered cakes must be delivered! Pick up for these big, heavy special cakes is not an option.

Delivery Incurs an extra charge depending on the exact distance- This will be factored into your quote.

Honey-Belle Cakery offers free delivery for all Local Boundaries Including: Maitland, East Maitland, South Maitland, Lorn, Largs, Bolwarra, Woodville, Tenambit, Metford, Ashtonfield, Raworth, Morpeth, Thornton, Beresfield, Chisholm, Gillieston Heights, Rutherford, Aberglassyn.

Paying for my cake and Deposits

Online product orders: once your order has been submitted online, you will be invoiced via email within the next few hours. All order must be paid for before collection/delivery

Bespoke & Wedding cakes: a booking deposit is required to secure your order. Once paid, this is deducted from the full price of your cake. Deposits can range between 20%-30% depending on your order. Your order will not be booked and secure until your non-refundable deposit has been made. The outstanding balance will be due 7 days before your order or paid in cash on collection. 

 

Cancellation policy's

Online product orders:

If you need to cancel your order please inform Honey-Belle Cakery immediately. Cash Refunds are not given for orders cancelled within 48 hours of the pick up/delivery date, instead you will receive a store credit. 

Large Made to order orders'/event catering and dessert tables:

If the cake or order is cancelled 7 days before delivery or pick up date, you will be provided with a refund. This refund does not include your initial booking deposit amount. Deposits are strictly non-refundable! This is due to the fact that a lot of preparation goes into a cake once ordered, whether it be purchasing of ingredients, ordering stock, flowers or specific decorations needed for your cake design. To avoid being left out-of-pocket a non-refundable deposit is required for all orders.

Wedding and Custom Cakes:

If the cake or order is cancelled 7 days before delivery or pick up date, you will be provided with a refund. This refund does not include your initial booking deposit amount. Deposits are strictly non-refundable! This is due to the fact that a lot of preparation goes into a cake once ordered, whether it be purchasing of ingredients, ordering stock, flowers or specific decorations needed for your cake design. To avoid being left out-of-pocket a non-refundable deposit is required for all orders.

 

Cake Transportation

If you’re picking up your cake, your cake will be in a box. If you do not have a helper or someone to nurse the cake in their flat lap, I recommended that your boxed cake sits flat on the passenger side floor or in the boot of the car- sounds crazy! but I assure you, it is the safest place for your traveling cake as it will move with the car. I also recommend that you pop something underneath the box like a towel or blanket so the box has something to grip on to and wont slide around the car floor. Once the cake leaves the hands of Honey-Belle Cakery, I cannot take any responsibility of damage in relation to how the cake was travelled or handled.

 

How do I store my cake after delivery/collection?

All cakes from the online products range come with a 'storage/care card', this gives you all the information and advice you need to store your cake correctly to ensure you get the best eating experience. If we are in the warmer months cakes will almost always need to go into a fridge. Cake is best eaten at room temp so please remove from fridge 1-2 hours before serving for better cutting and eating.

For wedding cakes, display and storage will be predicted based on your event, room temperature, frosting kind and most importantly the weather at the time.

My florist is going to supply my wedding cake flowers, is this ok?

If you would like to source your cake flowers from your florist or have already been quoted for these, this is totally fine! And will also mean your cake will match in perfectly with your bouquet/flower palette. However it is important that I am the one decorating your cake with these florals as this is a huge part of my creative input! (All the cakes you see in my portfolio have been styled by me). I do like to play around and create my own floral look for all my cakes. I do just kindly ask that your florist is able to put aside a range of loose stems and foliage that have NOT been cut, prepped, wired or sealed in anyway as I prefer to do this all myself. Florals can be left at the venue for me in a safe spot in some water or they can be arranged to be collected by me another way. -Alternately, Honey-Belle Cakery can supply the cake flowers from our local trusted supplier and have these match your flower/bouquet palette as best as possible. In this case, sending through all information regarding your flowers an any flower inspo photos is key!

Do you create fondant cakes?

Nope, no..no! Honey-Belle Cakery strictly does not use fondant to coat custom or Wedding cakes. Cakes are filled and coated with Swiss meringue buttercream or ganache.

 

Do you offer wedding cake tastings?

Honey-Belle Cakery also offers Taster Boxes which are offered on a scheduled date every three months. Each box includes 6 samples of cake in the form of cupcakes and baby cake loaves and are $45. Taster Boxes are a great way to experience the taste and quality of a Honey-Belle Cake. Taster Boxes are best eaten at room temperature while relaxing with your loved one and a hot cuppa. Taster boxes are recommended for 2 people to share. If you'd like to share with some friends simply order two.

If you are interested in ordering a Taster Box, please let me know in your enquiry form or you can go ahead and order yours now via the Product Range tab under Cakes. 

Tasting Boxes have been temporarily postponed until Dec 2020

 

Have unanswered questions? Try checking our the FAQ's, you may find the answers there.

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-Cancelation Policy and

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